Assistant General Manager (Food and Beverage)

Expired

Job description

Hyatt Centric Hyatt Centric Playa del Carmen MX - ROO - Playa del Carmen

Hyatt Centric

Hyatt Centric Playa del Carmen

MX - ROO - Playa del Carmen

Bars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: PLA000873Local

Bars/Restaurants/Outlets

Entry Level Manager

Full-time

Req ID: PLA000873

Local

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Summary

Assists in the Management of the hotel operation to ensure efficient and profitable operation of F&B Area. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control.ESSENTIAL JOB FUNCTIONS· Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hyatt core values. · Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.· Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.· Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.· Oversee and ensure internal audit standards are met.· Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.· Monitor and maintain the F&B systems and equipment to ensure optimum performance.· Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.· Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling.· Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.· Perform other duties as requested by management.

ESSENTIAL JOB FUNCTIONS

· Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hyatt core values.

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hyatt core values.

· Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

· Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

· Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.