Assistant Boutique Manager | Longines Collins Street

The Role

• Support Boutique Manager and wider team with daily boutique operations
• Plan staff rosters and approve leave to ensure adequate coverage
• Review operational reports to ensure compliance with policies and procedures
• Oversee inventory levels, including transfers, damages and CS stock
• Support sales performance by motivating the team and leading by example
• Ensure exceptional customer service and handle escalated customer issues
• Implement sales training programs and support ongoing staff development
• Manage Longines E-Learning and SGA training modules for timely completion
• Assist with recruitment and setting performance objectives with management
• Provide daily support to Customer Service, including staffing and escalations
• Ensure accurate daily reporting of sales figures and boutique operations
• Ensure the highest level of client service at all times