Job description
Job description
Job Description
· Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.
· Supervise daily boutique operations including POS transactions, cash handling, and sales administration.
· Responsible for achieving monthly sales targets and maximizing boutique performance.
· Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.
· Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.
· Manage customer reservations, waiting lists, and after-sales service coordination professionally.
· Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.
· Ensure all team members maintain excellent grooming, discipline, and professionalism.
· Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.
· Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions.