Area Manager (ACKO Drive Service Centre) - Bangalore

Job detailsApplication formJob Title: Area Manager – ACKO Drive Service CentreLocation: BangaloreAbout UsACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.About the Business & Role:ACKO is building a seamless car ownership and management platform under the brand Acko Drive – covering everything from purchasing a new car to maintaining, repairing, and selling an existing one.We are developing a world-class network of multi-brand service centres across the country, offering car owners best-in-class vehicle care through a franchisee-led model driven by highly standardized SOPs.As an Area Manager, you will play a critical role in driving on-ground execution across service centres in your city. You will act as the bridge between franchise workshops and ACKO’s central teams, ensuring operational discipline, SOP adherence, and consistent delivery of high-quality customer experience. This is a hands-on role requiring strong problem-solving ability, ownership mindset, and the ability to manage day-to-day operations at scale.Key Responsibilities:1. Franchisee Operations ManagementDrive day-to-day operational coordination between franchise workshops and central teams (product, supply chain, CX, etc.)Ensure smooth execution of processes across all service centres in the areaIdentify and resolve operational bottlenecks to maintain high throughput and efficiency2. Operational Discipline & SOP AdherenceEnsure strict adherence to standardized SOPs across all workshopsConduct regular audits to evaluate process compliance, quality standards, and operational hygieneImplement corrective actions and continuously improve operational processes3. Customer Experience OwnershipOwn end-to-end customer experience for the area, including NPS, TAT, and service qualityActively monitor customer feedback and drive initiatives to improve satisfactionHandle and resolve escalations and complaints in a timely and effective manner4. Franchisee Coordination & Relationship ManagementBuild strong working relationships with franchise partners and workshop teamsAlign franchisees with ACKO’s operational standards and business goalsAct as the first point of contact for franchisees for day-to-day issue resolution5. Problem Solving & Issue ResolutionProactively identify day-to-day operational challenges across centresWork cross-functionally with central teams to drive quick and effective solutionsEnsure minimal disruption to operations and customer experience6. Performance Monitoring & ReportingTrack key operational and customer metrics for all service centres in the areaIdentify performance gaps and drive targeted interventionsProvide regular updates and insights to central teamsWhat qualities are we looking for?Strong ownership mindset with a bias for actionProblem-solving approach with attention to detailAbility to manage multiple stakeholders across on-ground and central teamsHigh focus on customer experience and operational excellenceAbility to thrive in a fast-paced, high-growth environmentKey Qualifications & Experience:3–6 years of experience in operations, field roles, franchisee management, or similar rolesExperience in automotive, service operations, or multi-unit operations is preferredStrong communication and stakeholder management skillsBachelor’s degree requiredPlease note: this role follows a 6-day work week schedule.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*Phone*🇺🇸+1LinkedIn URLProfileEducationAddExperience*AddExperience #1RemoveTitle*Company*Add and select ""IndustryNo options availableLocationNo options availableSummaryStart DateEnd DateResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCover LetterDrag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBADDITIONAL INFORMATIONCurrent Location*Notice Period*Current CTC*Expected CTC*GenderSelect an optionHave you been interviewed by ACKO in the past for any role?*YesNoDo you have any family member working at ACKO?*YesNoAre you currently based in Bangalore or willing to relocate?*Select an optionThis is a field-based role involving regular travel across service centres in Bangalore. Are you comfortable with on-ground travel as part of your day-to-day work?*YesNoDo you have prior experience in the automotive, vehicle servicing, or workshop operations space?*YesNoDo you have experience managing franchise partners, multi-unit operations, or service centre networks?*YesNoApply for this positionJob detailsApplication form