Arabic Gaming Content Moderator Hybrid in Sofia

Grow Your Career as a Customer Specialist! Join a professional and supportive team where customer satisfaction, clear communication, and effective problem-solving are key to success. If you enjoy assisting others, handling different types of requests, and finding practical solutions, this is a great opportunity to strengthen your customer service skills and develop your career in an international environment. Role Overview: As a Customer Specialist, you will act as a key contact for customers, assisting them with questions, requests, account matters, products, services, and other support needs. Using phone, email, chat, and other communication channels, you’ll provide accurate information, resolve issues, and ensure customers receive a professional and positive experience. Key Responsibilities: Deliver friendly, professional, and efficient customer support through phone, email, chat, and other available channelsRespond to customer questions regarding accounts, products, services, orders, and general requestsUnderstand customer needs and provide clear, accurate, and appropriate solutionsAssist customers with company procedures, policies, platforms, and available servicesHandle customer concerns and complaints with patience, professionalism, and a solution-focused approachRecord customer interactions, requests, actions, and resolutions accurately in internal systemsEscalate complex, urgent, or sensitive cases to the appropriate department when requiredWork closely with internal teams to ensure customer issues and requests are resolved efficientlyMeet established targets related to customer satisfaction, service quality, productivity, response times, and resolution ratesKeep your knowledge of company products, services, policies, and procedures up to date through training and continuous developmentContribute to a positive customer experience by providing empathetic, reliable, and professional assistance Requirements: Language Skills: Fluent in Arabic (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Bulgarian residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsTransportation Support: Assisting with commuting costsHealth & Life Insurance: Comprehensive protection for your well-beingRelocation Package: Assistance to make your move smooth and stress-freeOnsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Grow Your Career as a Customer Specialist!

Grow Your Career as a Customer Specialist!

Join a professional and supportive team where customer satisfaction, clear communication, and effective problem-solving are key to success. If you enjoy assisting others, handling different types of requests, and finding practical solutions, this is a great opportunity to strengthen your customer service skills and develop your career in an international environment.

Role Overview:

Role Overview:

As a Customer Specialist, you will act as a key contact for customers, assisting them with questions, requests, account matters, products, services, and other support needs. Using phone, email, chat, and other communication channels, you’ll provide accurate information, resolve issues, and ensure customers receive a professional and positive experience.

Customer Specialist

Key Responsibilities:

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support through phone, email, chat, and other available channels
• Respond to customer questions regarding accounts, products, services, orders, and general requests
• Understand customer needs and provide clear, accurate, and appropriate solutions
• Assist customers with company procedures, policies, platforms, and available services
• Handle customer concerns and complaints with patience, professionalism, and a solution-focused approach
• Record customer interactions, requests, actions, and resolutions accurately in internal systems
• Escalate complex, urgent, or sensitive cases to the appropriate department when required
• Work closely with internal teams to ensure customer issues and requests are resolved efficiently
• Meet established targets related to customer satisfaction, service quality, productivity, response times, and resolution rates
• Keep your knowledge of company products, services, policies, and procedures up to date through training and continuous development
• Contribute to a positive customer experience by providing empathetic, reliable, and professional assistance

Requirements:

Requirements:

• Language Skills: Fluent in Arabic (C1/C2 level) and English (B2 level)

Language Skills:

• Eligibility: EU citizenship or valid Bulgarian residency card

Eligibility:

• Skills: Strong analytical, creative, and communication abilities

Skills:

• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Mindset:

Why Join Us:

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills

Attractive Salary:

• Performance Bonus: Recognizing your achievements

Performance Bonus:

• Meal Allowance: Covering your daily meals

Meal Allowance:

• Transportation Support: Assisting with commuting costs

Transportation Support:

• Health & Life Insurance: Comprehensive protection for your well-being

Health & Life Insurance:

• Relocation Package: Assistance to make your move smooth and stress-free

Relocation Package:

• Onsite Work: Engage and grow in a collaborative office environment

Onsite Work:

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Apply today and be part of a team that values innovation and excellence!