AR Analyst with Turkish

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

The AR Analyst - OTC Cash Application & Cash Collection is responsible for ensuring timely and accurate processing of incoming payments, managing customer accounts, driving effective cash collection activities, and supporting end-to-end OTC operations. The role plays a key part in maintaining healthy accounts receivable, identifying unapplied/unallocated cash, resolving discrepancies, and partnering with internal and external stakeholders. This position offers an excellent opportunity to grow expertise in financial operations, customer account management, and process improvement within a dynamic, international environment

You will be responsible for:

• Monitoring customer ledgers, reconciling accounts, identifying overdue invoices, and executing targeted collection activities

• Investigating and resolving payment discrepancies, short-pays, on-account items, and unidentified cash

• Processing, matching, and allocating incoming customer payments across multiple payment methods and bank platforms

• Collaborating with Customer Service, Sales, Treasury, and OTC teams to resolve issues and support end-to-end customer payment processes

• Preparing regular reporting on cash application metrics, aging, collections performance, and risk exposure

• Ensuring compliance with internal policies, SOX controls, and audit requirements across all AR and OTC activities

• Supporting continuous process improvements, system enhancements, and transitions or workshops (including occasional travel)

Required technical and professional expertise

• Fluent Turkish and English required; another European language is an advantage

• Knowledge of Microsoft Office (Excel), SAP, HRC, banking platforms, and OTC/AR systems

• Strong analytical and problem-solving skills, with the ability to interpret financial data and resolve discrepancies

• Excellent communication skills and customer-focused mindset to interact effectively with customers and internal stakeholders

• Ability to work both independently and in a team, with experience in cross-functional collaboration

• Willing to take part in process standardization, automation initiatives, and system transformation projects

• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment

• Strong sense of ownership, accuracy, and commitment to operational and compliance standards

• Ability to work in a hybrid model of work from the Cracow office

Preferred technical and professional experience

• BA or MA in Finance, Accounting, Business Administration, or related field

• OTC/AR process experience

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.