Job description
Tech stack:
Appian (BPM / Case Management Platform)
Microsoft Azure (integration, cloud services)
Azure DevOps / Jira (Agile delivery and backlog management)
Process modelling tools (e.g. Visio, Signavio, BPMN tools)
M365 Suite (Teams, SharePoint, Excel, PowerPoint)
Integration technologies: REST APIs, web services
Requirements:
Proven experience in eliciting and documenting business requirements (user stories, epics, acceptance criteria)
Hands-on experience with Appian in BPM/case management environments (minimum 1+ year)
Experience in end-to-end process redesign, including as-is and to-be modelling
Background in delivering transformation initiatives within the Meetings & Events (M&E) domain
Experience integrating Appian with Microsoft Azure in enterprise or institutional environments
Ability to design and configure complex workflows, business rules, and approval processes
Strong understanding of process automation and case management platforms
Experience working in multi-stakeholder environments (business, IT, external vendors)
Knowledge of governance, security, and enterprise architecture frameworks
Strong stakeholder management and communication skills
Analytical mindset with focus on efficiency and user-centric solutions
Experience with process modelling methodologies (BPMN or equivalent)
Nice to have:
Exposure to EU/institutional projects or environments (e.g. EFSA context)
Experience with M&E digital transformation programmes
Familiarity with tools such as Miro or Figma for process and user journey mapping
Knowledge of change management and user adoption strategies
Experience in data and AI transformation initiatives
Experienced in using AI tools in day-to-day workflow
Project description:
The role focuses on delivering high-impact process transformation initiatives within the Meetings & Events (M&E) domain, as part of broader digital, data, and AI transformation programmes. The consultant will work in international, multi-stakeholder environments, contributing to Appian-driven solutions and integrating them with Microsoft Azure. The project emphasizes scalable, efficient, and user-centric process automation aligned with enterprise governance and architecture standards.
Main responsibilities:
Elicit, analyse, and document business requirements
Lead or support end-to-end redesign of M&E processes (as-is/to-be)
Design and implement Appian-based BPM and case management solutions
Configure workflows, approval processes, and business rules in Appian
Ensure seamless integration between Appian and Microsoft Azure
Collaborate with business stakeholders, IT teams, and external vendors
Support user adoption, change management, and operational readiness
Deliver solutions aligned with governance, security, and architecture standards
Contribute to broader data and AI transformation initiatives