Analyst

Within the Société Générale Hub Exchange System department (SWIFT, CRISTAL, ALISE),
as part of the HSE/CLT (Customer Service) team, the job role is
> Managing the users’ accesses on the applications in the scope (SNAP, INTIX, ROCS, Cristal, Alisé and SWING/STARS),etc.
> Managing the RMA of all the SG entites (SWIFT interbank connections)
> Managing the SG internal directories
> Respecting the service legal agreement defined with our internal partners.
> Managing Relationship Authorizations for the entire scope (Except VIP)
> Managing SG internal directories ( FICLI… )
> Prompt in acknowleding & treating all the queries/requests from customer by resolving if in scope of CLT, else to escalate to TECH and keep the customer informed. Ensure to perform timely follow-up till closure
In this context, the Customer Service Assistant is in charge of :
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Handling, acknowledging and resolving the access management requests for Asia perimeter recevied by emails
• Responding promptly to customer inquiries within the SLA and the instructions
Follow-up of requests
Work in cooperation with other supports team if necessary
Keep the customer informed about the requests progress
• Reporting any discrepancies to the management if necessary
>Manage permanance request from onshore and highlight well ahead in case of any concerns/alerts
>Ensure all GFL ( SG & SGGSC ) management request are addressed with best quality & timely manne"

Bachelor's degree

Experience in finance and or banking required/ mandatory

Good French communication skills

PRO ACTIVITY and CURIOSITY: The mission requires digging into subjects in depth and broadening the field of investigation when necessary.

RIGOUR: Operational Committee & Governance must be precisely prepared and discussed with management to keep up with the BAU performance

ADAPTABILITY: The broad scope of the activities means moving from one subject to another and taking the lead.

SYNTHESIS SPIRIT: Reporting must be effective and alerts must be appropriately raised.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.