AI Workforce CSA Manager

Develop the next generation of leaders with stretch assignments and continuous skilling on emerging AI. Build belonging and psychological safety where diverse perspectives are heard, valued, and recognized. Own executive-level relationships with strategic customers as a trusted advisor on their AI and Copilot transformation. Establish governance and quality rhythms, proactively resolving blockers to customer go-live and value realization. Ensure customers realize value and become advocates, generating references and reusable success patterns. Sustain enterprise fluency across M365 Copilot, Power Platform / Copilot Studio, Azure AI Foundry, identity, information protection, and governance. Champion IP creation and reuse and keep the team at the leading edge of agentic AI. Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years' experience in cloud/infrastructure technologies, IT consulting, technology solutions, architecture, or consulting — OR equivalent experience. People-leadership experience leading technical / customer-facing teams — including hiring, coaching, and performance management — or demonstrated leadership of virtual teams at scale. 3+ years of people management leading customer-facing technical teams, with a track record of building high-performing, inclusive teams. Proven ability to own and grow a billable consumption or services business — pipeline, territory, forecasting, and value realization. Track record building trusted relationships with senior IT and business executives and orchestrating across complex organizations. Understanding of the competitive cloud & AI landscape and M365 partner ecosystem; relevant certifications preferred (e.g., M365 / Copilot Fundamentals, Azure Fundamentals, Cloud Security, PROSCI / Change Management).