Admin Support Assistant

Role Overview: We are seeking a proactive and detail-focused Admin Support Assistant to join our central team supporting a network of community pharmacies. This role is vital in keeping core administrative functions on track, helping ensure smooth financial processes, maintaining supplier relationships, supporting compliance, and assisting the wider team with reporting and pharmacy-specific tasks.Key Responsibilities:Stock & Supplier SupportAssist branches in raising credit notes for missing or incorrect stock using StockRx softwareLiaise with suppliers to resolve credit and stock issuesChase outstanding supplier invoices and help accounts team in maintaining accurate recordsBranch Communication & ComplianceRespond to messages from the website contact page and forward them to the appropriate teamCollect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling)Follow up with branches to ensure adherence to internal procedures, data submissions, and process complianceProvide general day-to-day support to branches with queries or admin issuesBookkeeping / Cashing up AdminCheck weekly cash-up Excel sheets submitted by branches against ATL EPOS dataTransfer weekly cash-up figures into the monthly spreadsheetInput Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarationsInput end-of-month figures for final submissionsProperty & Maintenance CoordinationAct as point of contact between branches and contractors for property maintenance issuesSource competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlledCentral Pharmacist Support & NHS AdministrationSupport the central pharmacy team with NHS claims and administrative reportingAssist in preparing compliance and audit documentation as neededReporting & Data ManagementPrepare and maintain Excel-based reports for the management teamSupport data entry and tracking across stock, finance, and operational processesEnsure accurate, timely information is collected and distributed across the businessRequirementsKey Skills & Requirements:preferred:Strong administrative background with experience in multi-site or retail environmentsProficient in Microsoft Excel, with confidence in working with formulas and financial dataExcellent communication and interpersonal skillsHighly organised and able to manage multiple priorities simultaneouslyComfortable liaising with suppliers, contractors, and internal teamsFamiliarity with EPOS systems (e.g., ATL) and pharmacy tools (e.g., StockRx) Desirable:Previous experience in the retail or healthcare sectorPrevious experience in multi-site administrationBasic understanding of bookkeepingAny experience with government funding bodies e.g. NHS or otherBenefitsLocation: Fully RemoteUK Working Hours: 9 am - 6 pmSalary Range: R12 000 - R16 000Role Overview: We are seeking a proactive and detail-focused Admin Support Assistant to join our central team supporting a network of community pharmacies. This role is vital in keeping core administrative functions on track, helping ensure smooth financial processes, maintaining supplier relationships, supporting compliance, and assisting the wider team with reporting and pharmacy-specific tasks.Key Responsibilities:Stock & Supplier SupportAssist branches in raising credit notes for missing or incorrect stock using StockRx softwareLiaise with suppliers to resolve credit and stock issuesChase outstanding supplier invoices and help accounts team in maintaining accurate recordsBranch Communication & ComplianceRespond to messages from the website contact page and forward them to the appropriate teamCollect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling)Follow up with branches to ensure adherence to internal procedures, data submissions, and process complianceProvide general day-to-day support to branches with queries or admin issuesBookkeeping / Cashing up AdminCheck weekly cash-up Excel sheets submitted by branches against ATL EPOS dataTransfer weekly cash-up figures into the monthly spreadsheetInput Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarationsInput end-of-month figures for final submissionsProperty & Maintenance CoordinationAct as point of contact between branches and contractors for property maintenance issuesSource competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlledCentral Pharmacist Support & NHS AdministrationSupport the central pharmacy team with NHS claims and administrative reportingAssist in preparing compliance and audit documentation as neededReporting & Data ManagementPrepare and maintain Excel-based reports for the management teamSupport data entry and tracking across stock, finance, and operational processesEnsure accurate, timely information is collected and distributed across the businessRole Overview:Role Overview:We are seeking a proactive and detail-focused Admin Support Assistant to join our central team supporting a network of community pharmacies. This role is vital in keeping core administrative functions on track, helping ensure smooth financial processes, maintaining supplier relationships, supporting compliance, and assisting the wider team with reporting and pharmacy-specific tasks.Key Responsibilities:Key Responsibilities:Stock & Supplier Support

• Assist branches in raising credit notes for missing or incorrect stock using StockRx software

Assist branches in raising credit notes for missing or incorrect stock using StockRx software

• Liaise with suppliers to resolve credit and stock issues

Liaise with suppliers to resolve credit and stock issues

• Chase outstanding supplier invoices and help accounts team in maintaining accurate records

Chase outstanding supplier invoices and help accounts team in maintaining accurate recordsBranch Communication & Compliance

• Respond to messages from the website contact page and forward them to the appropriate team

Respond to messages from the website contact page and forward them to the appropriate team

• Collect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling)

Collect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling)

• Follow up with branches to ensure adherence to internal procedures, data submissions, and process compliance

Follow up with branches to ensure adherence to internal procedures, data submissions, and process compliance

• Provide general day-to-day support to branches with queries or admin issues

Provide general day-to-day support to branches with queries or admin issuesBookkeeping / Cashing up Admin

• Check weekly cash-up Excel sheets submitted by branches against ATL EPOS data

Check weekly cash-up Excel sheets submitted by branches against ATL EPOS data

• Transfer weekly cash-up figures into the monthly spreadsheet

Transfer weekly cash-up figures into the monthly spreadsheet

• Input Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarations

Input Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarations

• Input end-of-month figures for final submissions

Input end-of-month figures for final submissionsProperty & Maintenance Coordination

• Act as point of contact between branches and contractors for property maintenance issues

Act as point of contact between branches and contractors for property maintenance issues

• Source competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlled

Source competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlledCentral Pharmacist Support & NHS Administration

• Support the central pharmacy team with NHS claims and administrative reporting

Support the central pharmacy team with NHS claims and administrative reporting

• Assist in preparing compliance and audit documentation as needed

Assist in preparing compliance and audit documentation as neededReporting & Data Management

• Prepare and maintain Excel-based reports for the management team

Prepare and maintain Excel-based reports for the management team

• Support data entry and tracking across stock, finance, and operational processes

Support data entry and tracking across stock, finance, and operational processes

• Ensure accurate, timely information is collected and distributed across the business

Ensure accurate, timely information is collected and distributed across the business