Our Story University Relations Blog { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2016-10-21", "description": "
We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
Whilst not a requirement it would be advantageous if you also possess;
- Experience of working in a regulated business
- An understanding of ITIL Service Management approaches
- Any Microsoft, Cisco or ITIL certifications
- Experience of configuring and administering phone systems for end users
- Special discounts across a wide range of goods and services through the Verastar Rewards Scheme
- Automatic enrolment into the company pension scheme after three months
- Good performance is rewarded with a salary bonus up to 10%
- 28 days holiday plus up to five extra days for good attendance
- Regular pay reviews twice a year
- Excellent career development opportunities
- Funding for external training courses through the training support scheme
", "hiringOrganization": "Acme Inc", "employmentType": "Full-Time", "industry": "Customer Service", "identifier": "o1Ib4fwI", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Manchester", "addressRegion": "Manchester", "addressCountry": "United Kingdom" } } ], "title": "1ST LINE SUPPORT TECHNICIAN", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } 1ST LINE SUPPORT TECHNICIAN Customer Service Manchester, Manchester Apply We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning Whilst not a requirement it would be advantageous if you also possess;Experience of working in a regulated businessAn understanding of ITIL Service Management approachesAny Microsoft, Cisco or ITIL certificationsExperience of configuring and administering phone systems for end usersSpecial discounts across a wide range of goods and services through the Verastar Rewards SchemeAutomatic enrolment into the company pension scheme after three monthsGood performance is rewarded with a salary bonus up to 10%28 days holiday plus up to five extra days for good attendanceRegular pay reviews twice a yearExcellent career development opportunitiesFunding for external training courses through the training support scheme Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Terms of Use Privacy Policy Acme.com Write for Acme.com Made in NYC © document.write(new Date().getFullYear())2026 Acme.com - All rights reserved.
Our Story University Relations Blog { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2016-10-21", "description": "
We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
Whilst not a requirement it would be advantageous if you also possess;
- Experience of working in a regulated business
- An understanding of ITIL Service Management approaches
- Any Microsoft, Cisco or ITIL certifications
- Experience of configuring and administering phone systems for end users
- Special discounts across a wide range of goods and services through the Verastar Rewards Scheme
- Automatic enrolment into the company pension scheme after three months
- Good performance is rewarded with a salary bonus up to 10%
- 28 days holiday plus up to five extra days for good attendance
- Regular pay reviews twice a year
- Excellent career development opportunities
- Funding for external training courses through the training support scheme
", "hiringOrganization": "Acme Inc", "employmentType": "Full-Time", "industry": "Customer Service", "identifier": "o1Ib4fwI", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Manchester", "addressRegion": "Manchester", "addressCountry": "United Kingdom" } } ], "title": "1ST LINE SUPPORT TECHNICIAN", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } 1ST LINE SUPPORT TECHNICIAN Customer Service Manchester, Manchester Apply We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning Whilst not a requirement it would be advantageous if you also possess;Experience of working in a regulated businessAn understanding of ITIL Service Management approachesAny Microsoft, Cisco or ITIL certificationsExperience of configuring and administering phone systems for end usersSpecial discounts across a wide range of goods and services through the Verastar Rewards SchemeAutomatic enrolment into the company pension scheme after three monthsGood performance is rewarded with a salary bonus up to 10%28 days holiday plus up to five extra days for good attendanceRegular pay reviews twice a yearExcellent career development opportunitiesFunding for external training courses through the training support scheme Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Terms of Use Privacy Policy Acme.com Write for Acme.com Made in NYC © document.write(new Date().getFullYear())2026 Acme.com - All rights reserved.
Our Story University Relations Blog { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2016-10-21", "description": "
We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
Whilst not a requirement it would be advantageous if you also possess;
- Experience of working in a regulated business
- An understanding of ITIL Service Management approaches
- Any Microsoft, Cisco or ITIL certifications
- Experience of configuring and administering phone systems for end users
- Special discounts across a wide range of goods and services through the Verastar Rewards Scheme
- Automatic enrolment into the company pension scheme after three months
- Good performance is rewarded with a salary bonus up to 10%
- 28 days holiday plus up to five extra days for good attendance
- Regular pay reviews twice a year
- Excellent career development opportunities
- Funding for external training courses through the training support scheme
", "hiringOrganization": "Acme Inc", "employmentType": "Full-Time", "industry": "Customer Service", "identifier": "o1Ib4fwI", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Manchester", "addressRegion": "Manchester", "addressCountry": "United Kingdom" } } ], "title": "1ST LINE SUPPORT TECHNICIAN", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } 1ST LINE SUPPORT TECHNICIAN Customer Service Manchester, Manchester Apply We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning Whilst not a requirement it would be advantageous if you also possess;Experience of working in a regulated businessAn understanding of ITIL Service Management approachesAny Microsoft, Cisco or ITIL certificationsExperience of configuring and administering phone systems for end usersSpecial discounts across a wide range of goods and services through the Verastar Rewards SchemeAutomatic enrolment into the company pension scheme after three monthsGood performance is rewarded with a salary bonus up to 10%28 days holiday plus up to five extra days for good attendanceRegular pay reviews twice a yearExcellent career development opportunitiesFunding for external training courses through the training support scheme Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Terms of Use Privacy Policy Acme.com Write for Acme.com Made in NYC © document.write(new Date().getFullYear())2026 Acme.com - All rights reserved.
{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2016-10-21", "description": "
We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
To be considered for this role you will possess the following;
- Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
- Experience of Microsoft Exchange 2007 mailbox administration
- Experience of Microsoft Active Directory user administration
- Experience of PC and Laptop configuration, support and troubleshooting
- Experience of Microsoft Office 2007, 2013 & Office 365
- Confident written and verbal communication skills
- Good problem solving skills
- A positive approach to learning
Whilst not a requirement it would be advantageous if you also possess;
- Experience of working in a regulated business
- An understanding of ITIL Service Management approaches
- Any Microsoft, Cisco or ITIL certifications
- Experience of configuring and administering phone systems for end users
- Special discounts across a wide range of goods and services through the Verastar Rewards Scheme
- Automatic enrolment into the company pension scheme after three months
- Good performance is rewarded with a salary bonus up to 10%
- 28 days holiday plus up to five extra days for good attendance
- Regular pay reviews twice a year
- Excellent career development opportunities
- Funding for external training courses through the training support scheme
", "hiringOrganization": "Acme Inc", "employmentType": "Full-Time", "industry": "Customer Service", "identifier": "o1Ib4fwI", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Manchester", "addressRegion": "Manchester", "addressCountry": "United Kingdom" } } ], "title": "1ST LINE SUPPORT TECHNICIAN", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } 1ST LINE SUPPORT TECHNICIAN Customer Service Manchester, Manchester Apply We currently have a vacancy in our IT Infrastructure department for a 1st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2nd or 3rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys problems solving, and has a service first attitude.To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning To be considered for this role you will possess the following;Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012Experience of Microsoft Exchange 2007 mailbox administrationExperience of Microsoft Active Directory user administrationExperience of PC and Laptop configuration, support and troubleshootingExperience of Microsoft Office 2007, 2013 & Office 365Confident written and verbal communication skillsGood problem solving skillsA positive approach to learning Whilst not a requirement it would be advantageous if you also possess;Experience of working in a regulated businessAn understanding of ITIL Service Management approachesAny Microsoft, Cisco or ITIL certificationsExperience of configuring and administering phone systems for end usersSpecial discounts across a wide range of goods and services through the Verastar Rewards SchemeAutomatic enrolment into the company pension scheme after three monthsGood performance is rewarded with a salary bonus up to 10%28 days holiday plus up to five extra days for good attendanceRegular pay reviews twice a yearExcellent career development opportunitiesFunding for external training courses through the training support scheme Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email
1ST LINE SUPPORT TECHNICIAN
Customer Service Manchester, Manchester