Account Manager, Strategic Accounts

Job detailsApplication formAbout PlumWelcome to Plum, where we take a step towards building the most trusted & loved insurance & healthcare provider for people & companies, one step at a time, one person at a time. We got into this space when the founders, Saurabh & Abhishek, felt that this industry was a unique combination of a large industry (100k Cr+ Premiums), growing fast (20%+ CAGR over past 20 years), where the customer experience was not close to what we could deliver using technology.Over the past 5 years, we have done what no one could expect to - innovate, raise the customer experience bar while onboarding more than 4000 companies, 700,000 lives, 20 of India’s unicorns while delivering great value to our customers (our NPS is more than double the industry average).We are on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030 through companies that care and are backed in our mission by Tiger Global and Peak XV Partners.About the teamPlum’s Account Managers operate with 4 core principles:-We exist to disrupt the insurance industry by raising the bar on customer experience. The insurance world has a lot of ‘hairy problems’ - over-complicated systems, too much paperwork, low trust, too much fine print, too many hiding featuresWe want to be the company that is a friendly insurance & health partner not just a service provider, who just takes over, who are super easy to use and super smooth to work with We will learn from our customers - We handle more diverse customers than you can imagine and from them our AMs learn and become rock-stars. Our customers range from Large Global Capability Centres, Fast Growing Start Ups, niche enterprises like Aerospace-focused companies, etc. We are a team which keeps trying to raise the bar in everything - from quality of work, people growth to a culture of promoting from withinAll our current team leaders started off as ICs in the past 2-3 years and are now leading businesses of > 20 Cr of Premiums’ We aim to be the first insurance broker in India to manage 10,000 customers and want folks who build systems//processes to achieve this. About the roleHaving found product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’. We are looking for builders, hackers and straight-up hustlers to help us build something memorable. We’re looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your ownResponsibilitiesYou will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficientOnce you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.Role RequirementsIdeally 2-5 years of experience in B2B sales and a customer-facing roleVery strong written and verbal communication and high numeric abilityHigh customer empathy and extreme ownershipStrong problem solver, can hustle to unblock customersAbility to work with cross-functional teams to resolve issuesStrong adherence to SLAs and processesApply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*Phone*🇺🇸+1LinkedIn URL*ProfileEducation*AddEducation #1RemoveInstitution*Add and select "undefined"DisciplineNo options availableDegree*No options availableLocationNo options availableSummaryStart DateEnd DateExperience*AddExperience #1RemoveTitle*Company*Add and select "undefined"IndustryNo options availableLocationNo options availableSummaryStart DateEnd DateResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBADDITIONAL INFORMATIONHow many years of experience do you have? *Are you comfortable working from office 5 days a week?*YesNoAre you based out of Bangalore? *YesNoWhat is your current compensation? *What is your expected compensation? *Name a personal value that guides you in tough times, give a real example of it in action, and explain how it will help you as a Plum account manager.*Describe a time you made someone’s experience better. What was the situation before, what exactly did you do, and what changed after (200 words)*Apply for this positionJob detailsApplication form