Account Manager & Site Merchandiser Amazon

## Key Responsibilities We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office. The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience. ## What This Role Does Professional working proficiency in Italian is essential, as the role manages commercial activity and stakeholder interactions in these markets. Strategic Planning * Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces * Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores * Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events * Adapt brand content and promotional moments to the pure-play retailer environment * Ensure proper registration and maintenance on Vendor Central and catalogue setup * Build launch checklists, ensure high-quality product titles, bullets, descriptions * Coordinate creation/upload of rich media * Build the retailer-specific storefront * Set up review-seeding programs as applicable Inventory and Supply Chain * Use market data and tools to predict demand and align with supply chain teams * Coordinate shipment plans and monitor inventory levels * Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks Account Management * Manage operational execution across multiple brands * Ensure content accuracy across imagery, copy, pricing * Implement promotions and merchandising in line with commercial calendars * Coordinate NPL setup, catalogues, and campaign activations * Liaise with retailer partner contacts for issue resolution Data, Insights & Analysis • Monitor KPIs: content health, availability, conversion, traffic • Track promotional performance, escalate risks, and recommend optimisations • Provide executional reporting for internal stakeholders • Use dashboards and scorecards to drive content performance Collaboration & Communication • Collaborate daily with Brand Online, PXM, Marketing, Finance • Ensure seamless asset handover and campaign alignment • Escalate execution barriers to the SNAM • Represent the retailer execution perspective in planning meetings Promotions & Merchandising • Set up and monitor promotions across multiple program types • Coordinate participation in peak commercial events (e.g., major retail tentpole events) • Ensure compliance with MAP policies • Own Brand Store refreshes seasonally • Audit PDPs and Storefronts regularly • Optimise SEO, titles, bullets, and A+ content • Leverage retailer merchandising widgets ## What You Will Need To Be Successful In This Role * Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market. * Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading. * Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers. * Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals. * Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities. * Influencing Skills: Strong communication, negotiation, and change management capabilities. * Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office. ## Compensation & Benefits * 25 Days Annual Leave (exc. Bank Holidays) * 1 day Annual Leave to celebrate your birthday * Holiday Purchase opportunity * Bonus Opportunity * Ability to work Remotely/Abroad up to two weeks per calendar year * Summer Fridays * Generous Staff Discount * Mental Health Wellbeing Initiatives * Benefits platform with exclusive discounts and offers * Employee resource groups * LinkedIn learning