Job description
## Introduction As our Account Executive for the Italian market, you'll own the full customer lifecycle for FactFinder in Italy: winning new business through full-funnel selling, then managing, retaining, and growing those accounts as a trusted success partner — with some partnership responsibilities along the way. You'll sell to and advise eCommerce managers and decision-makers, run engaging discovery and demos, close deals, and then steer the relationship post-sale — onboarding, driving adoption, and uncovering expansion opportunities. You understand the challenges facing Italian eCommerce organizations: scaling personalization across large catalogs, delivering relevant search across markets and languages, and proving ROI to leadership. You're comfortable managing complex customer relationships end-to-end and thrive with autonomy. ## Your mission ## New Business (full-funnel): * Prospect, qualify, and close new Italian eCommerce customers end-to-end * Sell to eCommerce managers and decision-makers; run tailored discovery and demos of FactFinder's AI-powered search, personalization, recommendations, and merchandising * Build business cases demonstrating ROI and competitive differentiation; manage deals through to signature ## Customer Success: * Own the post-sale relationship: onboarding, adoption, retention, and renewals * Manage complex, ongoing customer relationships (not just onboarding) as the trusted Italian-speaking point of contact * Identify and drive expansion and upsell opportunities within existing accounts ## Partnerships & market: * Support selected partnership activities relevant to the Italian market * Represent FactFinder at Italian industry events and roundtables * Provide market intelligence on Italian buyer trends and competitive positioning * Forecast and manage your pipeline with discipline ## Your profile * **2–6 years in a commercial role** – full-cycle sales (AE) and/or customer success in B2B SaaS/tech; the range is open, so stronger or more experienced candidates are welcome too * **Full-funnel capability** – you can both win new business and manage/grow existing accounts; you're not a pure farmer or CSM-only profile * **eCommerce selling** – ideally you've sold to eCommerce managers/decision-makers and understand digital commerce * **Business-fluent Italian** – you can run and steer customer conversations effectively in Italian; strong English as well * **Relationship depth** – you build trust and manage complex, ongoing customer relationships over time * **Consultative seller** – familiarity with MEDDPICC or a similar methodology is a plus * **Autonomous & growth-minded** – self-directed, resilient, and excited to grow with the Italian market ## THE JOY OF WORKING WITH US * Own **high-impact deals** that transform how leading Italian brands serve their customers * Work with decision-makers at some of Italy's most innovative eCommerce companies * **Attractive OTE with a transparent commission structure** rewarding account ownership * **Modern playbook** with long-term relationship building, strategic selling, and executive engagement at the core * **Rapid career growth:** top performers move into strategic account ownership, leadership roles, or expand into new markets * Collaborate with a world-class team; thought leadership opportunities at industry events * Modern tools, proven enablement, sophisticated sales processes * Be at the forefront of the **eCommerce and AI revolution**; over 20 years of innovation with proprietary AI/ML algorithms powering billions of searches * Autonomy and trust: operate as a business owner with full deal ownership * Willingness to travel – ready to travel as needed to meet customers, partners, and prospects and to represent FactFinder at industry events across the Italian market ## Job Location Berlin or Pforzheim (Hybrid)