About VikingCloud

JobviteDublin Ireland

ExpiredVerified Sep 16, 2026

Job description

About VikingCloud

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most. For more information, visit www.vikingcloud.com and follow us at www.linkedin.com

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most. For more information, visit

www.vikingcloud.com

and follow us at

www.linkedin.com

This Position

We have vacancies for a Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.

We have vacancies

for

a Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.

Responsibilities

Customer Support

• Provide excellent Security and/or Compliance support via multiple customer engagement channels, including: voice, web-chat, email and SMS.

•

Provide excellent Security and/or Compliance support via multiple customer engagement channels,

including

oice,

web-chat

, email and SMS.

Customer Experience

• Provide excellent customer experience at every customer touchpoint, whilst being mindful of average handling time to optimize both experience and productivity.

•

Provide excellent customer

experience

at every customer touchpoint

whilst being

mindful of

average handling

time

to optimize

both

experience and productivity.

• Be assessed using our industry-leading quality program and receive regular feedback, coaching and support to ensure success.