Job description
About Bamboo Works
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
Client Success Manager
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
The Role
As a Client Success Manager, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
Client Success Manager
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Role Details
Commitment: Full-Time (40 hours/week)
Commitment:
Working Hours: Flexible with overlap across international clients
Working Hours:
Location: Fully Remote
Location:
Engagement: Independent Contractor
Engagement:
Start Date: ASAP
Start Date:
Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
Monthly Rate:
What You'll Do
What You'll Do
Client Success & Relationship Management
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Partner closely with recruiters throughout the hiring process.