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Job description
About Aeris:
About Aeris:
About Aeris:
For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.Title: IOT (Sr Engineer/Assistant Manager - Technical Support)Noida - Full TimeExperience – 10+ yearsJob DescriptionWhat You’ll Be Responsible For:
Title: IOT (Sr Engineer/Assistant Manager - Technical Support)Noida - Full TimeExperience – 10+ years
Title: IOT (Sr Engineer/Assistant Manager - Technical Support)
Title: IOT (Sr Engineer/Assistant Manager - Technical Support)
Noida - Full Time
Noida - Full Time
Experience – 10+ years
Experience – 10+ years
Job DescriptionWhat You’ll Be Responsible For:
What You’ll Be Responsible For:
What You’ll Be Responsible For:
Troubleshooting technical issues directly with customers with various technical skill levels
Troubleshooting technical issues directly with customers with various technical skill levels
Troubleshooting technical issues directly with customers with various technical skill levels
Troubleshooting technical issues directly with customers with various technical skill levels
Diagnosing and repairing faults
Diagnosing and repairing faults
Diagnosing and repairing faults
Diagnosing and repairing faults
Engaging with customers directly to quickly get to the root of their problem
Engaging with customers directly to quickly get to the root of their problem
Engaging with customers directly to quickly get to the root of their problem
Engaging with customers directly to quickly get to the root of their problem
Taking a customer through a series of actions to resolve a problem
Taking a customer through a series of actions to resolve a problem
Taking a customer through a series of actions to resolve a problem
Taking a customer through a series of actions to resolve a problem
Provide support in the form of procedural documentation
Provide support in the form of procedural documentation
Provide support in the form of procedural documentation
Provide support in the form of procedural documentation
Managing multiple cases at one time
Managing multiple cases at one time
Managing multiple cases at one time
Managing multiple cases at one time
Showing a passion for continued learning, staying abreast of new technology and techniques
Showing a passion for continued learning, staying abreast of new technology and techniques
Showing a passion for continued learning, staying abreast of new technology and techniques
Showing a passion for continued learning, staying abreast of new technology and techniques
Manage your own workload by accurately gauging timelines and meeting deadlines
Manage your own workload by accurately gauging timelines and meeting deadlines
Manage your own workload by accurately gauging timelines and meeting deadlines
Manage your own workload by accurately gauging timelines and meeting deadlines
Work across teams and communicate with leadership, product owners, and other technologists
Work across teams and communicate with leadership, product owners, and other technologists
Work across teams and communicate with leadership, product owners, and other technologists
Work across teams and communicate with leadership, product owners, and other technologists