This is a remote position.We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage.This role is responsible for two critical functions: Handling after-hours intake calls from families and referral sources Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.Working hours: 12:00 PM to 8:00 PM Eastern Time Important: Hours may change as time progresses. Additionally: Candidate should be open to other roles as well as role may shift as time progresses. Key ResponsibilitiesIntake and Call Handling Answer inbound after-hours calls from parents, caregivers, and referral sources Provide calm, professional, and empathetic communication to families seeking ABA services Collect and verify intake information accurately Explain services, next steps, and expectations clearly Route or escalate urgent or clinical matters appropriately Rethink Coordination and RBT Support Assist RBTs with logging into, navigating, and using the Rethink platform Provide training and guidance on how to use Rethink for session notes, data entry, and documentation Troubleshoot common technical issues and user errors Ensure RBTs are properly onboarded and comfortable using the system Serve as the first line of support for Rethink-related questions Required Experience and Skills Prior experience in ABA, behavioral health, or autism services Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.) Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.) Excellent spoken and written English with a professional, neutral phone presence Ability to communicate calmly and clearly with both parents and clinicians Strong technical aptitude and ability to explain software in simple terms Highly organized with strong documentation and follow-up skills Spanish speaking is a plus What Makes Someone Great in This RoleThe ideal person: Sounds confident, warm, and professional on the phone Can guide families through intake without making them feel rushed Can train and support RBTs on Rethink without frustration Is comfortable troubleshooting problems in real time Understands how ABA services actually operate This is a high-trust, high-impact role that directly affects client experience and clinical operations.This is a remote position.We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage.This role is responsible for two critical functions: Handling after-hours intake calls from families and referral sources Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.Working hours: 12:00 PM to 8:00 PM Eastern Time Important: Hours may change as time progresses. Additionally: Candidate should be open to other roles as well as role may shift as time progresses. Key ResponsibilitiesIntake and Call Handling Answer inbound after-hours calls from parents, caregivers, and referral sources Provide calm, professional, and empathetic communication to families seeking ABA services Collect and verify intake information accurately Explain services, next steps, and expectations clearly Route or escalate urgent or clinical matters appropriately Rethink Coordination and RBT Support Assist RBTs with logging into, navigating, and using the Rethink platform Provide training and guidance on how to use Rethink for session notes, data entry, and documentation Troubleshoot common technical issues and user errors Ensure RBTs are properly onboarded and comfortable using the system Serve as the first line of support for Rethink-related questions Required Experience and Skills Prior experience in ABA, behavioral health, or autism services Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.) Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.) Excellent spoken and written English with a professional, neutral phone presence Ability to communicate calmly and clearly with both parents and clinicians Strong technical aptitude and ability to explain software in simple terms Highly organized with strong documentation and follow-up skills Spanish speaking is a plus What Makes Someone Great in This RoleThe ideal person: Sounds confident, warm, and professional on the phone Can guide families through intake without making them feel rushed Can train and support RBTs on Rethink without frustration Is comfortable troubleshooting problems in real time Understands how ABA services actually operate This is a high-trust, high-impact role that directly affects client experience and clinical operations.

This is a remote position.

We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage.

We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage.We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage.We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionateWe are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionateIntake Specialist and Rethink CoordinatorIntake Specialist and Rethink CoordinatorIntake Specialist and Rethink Coordinatorto support our clinical and operations teams during after-hours coverage.to support our clinical and operations teams during after-hours coverage.

This role is responsible for two critical functions:

This role is responsible for two critical functions:This role is responsible for two critical functions:This role is responsible for two critical functions:This role is responsible for two critical functions:

• Handling after-hours intake calls from families and referral sources

Handling after-hours intake calls from families and referral sources

Handling after-hours intake calls from families and referral sourcesHandling after-hours intake calls from families and referral sourcesHandling after-hours intake calls from families and referral sourcesHandling after-hours intake calls from families and referral sources

• Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform

Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform

Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platformSupporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platformSupporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platformSupporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform

This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.

This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.

Working hours: 12:00 PM to 8:00 PM Eastern Time

Working hours: 12:00 PM to 8:00 PM Eastern TimeWorking hours: 12:00 PM to 8:00 PM Eastern TimeWorking hours:Working hours:Working hours:12:00 PM to 8:00 PM Eastern Time12:00 PM to 8:00 PM Eastern TimeImportant: Hours may change as time progresses.Important: Hours may change as time progresses.Important: Hours may change as time progresses.Important:Additionally: Candidate should be open to other roles as well as role may shift as time progresses.Additionally: Candidate should be open to other roles as well as role may shift as time progresses.Additionally: Candidate should be open to other roles as well as role may shift as time progresses.

Key Responsibilities

Key ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey Responsibilities

Intake and Call Handling

Intake and Call HandlingIntake and Call HandlingIntake and Call HandlingIntake and Call HandlingIntake and Call Handling

• Answer inbound after-hours calls from parents, caregivers, and referral sources

Answer inbound after-hours calls from parents, caregivers, and referral sources

Answer inbound after-hours calls from parents, caregivers, and referral sourcesAnswer inbound after-hours calls from parents, caregivers, and referral sourcesAnswer inbound after-hours calls from parents, caregivers, and referral sourcesAnswer inbound after-hours calls from parents, caregivers, and referral sources

• Provide calm, professional, and empathetic communication to families seeking ABA services

Provide calm, professional, and empathetic communication to families seeking ABA services

Provide calm, professional, and empathetic communication to families seeking ABA servicesProvide calm, professional, and empathetic communication to families seeking ABA servicesProvide calm, professional, and empathetic communication to families seeking ABA servicesProvide calm, professional, and empathetic communication to families seeking ABA services

• Collect and verify intake information accurately

Collect and verify intake information accurately

Collect and verify intake information accuratelyCollect and verify intake information accuratelyCollect and verify intake information accuratelyCollect and verify intake information accurately

• Explain services, next steps, and expectations clearly

Explain services, next steps, and expectations clearly

Explain services, next steps, and expectations clearlyExplain services, next steps, and expectations clearlyExplain services, next steps, and expectations clearlyExplain services, next steps, and expectations clearly

• Route or escalate urgent or clinical matters appropriately

Route or escalate urgent or clinical matters appropriately

Route or escalate urgent or clinical matters appropriatelyRoute or escalate urgent or clinical matters appropriatelyRoute or escalate urgent or clinical matters appropriatelyRoute or escalate urgent or clinical matters appropriately

Rethink Coordination and RBT Support

Rethink Coordination and RBT SupportRethink Coordination and RBT SupportRethink Coordination and RBT SupportRethink Coordination and RBT SupportRethink Coordination and RBT Support

• Assist RBTs with logging into, navigating, and using the Rethink platform

Assist RBTs with logging into, navigating, and using the Rethink platform

Assist RBTs with logging into, navigating, and using the Rethink platformAssist RBTs with logging into, navigating, and using the Rethink platformAssist RBTs with logging into, navigating, and using the Rethink platformAssist RBTs with logging into, navigating, and using the Rethink platform

• Provide training and guidance on how to use Rethink for session notes, data entry, and documentation

Provide training and guidance on how to use Rethink for session notes, data entry, and documentation

Provide training and guidance on how to use Rethink for session notes, data entry, and documentationProvide training and guidance on how to use Rethink for session notes, data entry, and documentationProvide training and guidance on how to use Rethink for session notes, data entry, and documentationProvide training and guidance on how to use Rethink for session notes, data entry, and documentation

• Troubleshoot common technical issues and user errors

Troubleshoot common technical issues and user errors

Troubleshoot common technical issues and user errorsTroubleshoot common technical issues and user errorsTroubleshoot common technical issues and user errorsTroubleshoot common technical issues and user errors

• Ensure RBTs are properly onboarded and comfortable using the system

Ensure RBTs are properly onboarded and comfortable using the system

Ensure RBTs are properly onboarded and comfortable using the systemEnsure RBTs are properly onboarded and comfortable using the systemEnsure RBTs are properly onboarded and comfortable using the systemEnsure RBTs are properly onboarded and comfortable using the system

• Serve as the first line of support for Rethink-related questions

Serve as the first line of support for Rethink-related questions

Serve as the first line of support for Rethink-related questionsServe as the first line of support for Rethink-related questionsServe as the first line of support for Rethink-related questionsServe as the first line of support for Rethink-related questions

Required Experience and Skills

Required Experience and SkillsRequired Experience and SkillsRequired Experience and SkillsRequired Experience and SkillsRequired Experience and Skills

• Prior experience in ABA, behavioral health, or autism services

Prior experience in ABA, behavioral health, or autism services

Prior experience in ABA, behavioral health, or autism servicesPrior experience in ABA, behavioral health, or autism servicesPrior experience inPrior experience inABA, behavioral health, or autism servicesABA, behavioral health, or autism servicesABA, behavioral health, or autism services

• Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)

Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)

Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)

• Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.)

Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.)

Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.)Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.)Experience usingExperience usingRethinkRethinkRethinkor similar ABA software platforms (CentralReach, Catalyst, etc.)or similar ABA software platforms (CentralReach, Catalyst, etc.)

• Excellent spoken and written English with a professional, neutral phone presence

Excellent spoken and written English with a professional, neutral phone presence

Excellent spoken and written English with a professional, neutral phone presenceExcellent spoken and written English with a professional, neutral phone presenceExcellent spoken and written English with a professional, neutral phone presenceExcellent spoken and written English with a professional, neutral phone presence

• Ability to communicate calmly and clearly with both parents and clinicians

Ability to communicate calmly and clearly with both parents and clinicians

Ability to communicate calmly and clearly with both parents and cliniciansAbility to communicate calmly and clearly with both parents and cliniciansAbility to communicate calmly and clearly with both parents and cliniciansAbility to communicate calmly and clearly with both parents and clinicians

• Strong technical aptitude and ability to explain software in simple terms

Strong technical aptitude and ability to explain software in simple terms

Strong technical aptitude and ability to explain software in simple termsStrong technical aptitude and ability to explain software in simple termsStrong technical aptitude and ability to explain software in simple termsStrong technical aptitude and ability to explain software in simple terms

• Highly organized with strong documentation and follow-up skills

Highly organized with strong documentation and follow-up skills

Highly organized with strong documentation and follow-up skillsHighly organized with strong documentation and follow-up skillsHighly organized with strong documentation and follow-up skillsHighly organized with strong documentation and follow-up skills

• Spanish speaking is a plus

Spanish speaking is a plus

Spanish speaking is a plusSpanish speaking is a plusSpanish speaking is a plusSpanish speaking is a plus

What Makes Someone Great in This Role

What Makes Someone Great in This RoleWhat Makes Someone Great in This RoleWhat Makes Someone Great in This RoleWhat Makes Someone Great in This RoleWhat Makes Someone Great in This Role

The ideal person:

The ideal person:The ideal person:The ideal person:The ideal person:

• Sounds confident, warm, and professional on the phone

Sounds confident, warm, and professional on the phone

Sounds confident, warm, and professional on the phoneSounds confident, warm, and professional on the phoneSounds confident, warm, and professional on the phoneSounds confident, warm, and professional on the phone

• Can guide families through intake without making them feel rushed

Can guide families through intake without making them feel rushed

Can guide families through intake without making them feel rushedCan guide families through intake without making them feel rushedCan guide families through intake without making them feel rushedCan guide families through intake without making them feel rushed

• Can train and support RBTs on Rethink without frustration

Can train and support RBTs on Rethink without frustration

Can train and support RBTs on Rethink without frustrationCan train and support RBTs on Rethink without frustrationCan train and support RBTs on Rethink without frustrationCan train and support RBTs on Rethink without frustration

• Is comfortable troubleshooting problems in real time

Is comfortable troubleshooting problems in real time

Is comfortable troubleshooting problems in real timeIs comfortable troubleshooting problems in real timeIs comfortable troubleshooting problems in real timeIs comfortable troubleshooting problems in real time

• Understands how ABA services actually operate

Understands how ABA services actually operate

Understands how ABA services actually operateUnderstands how ABA services actually operateUnderstands how ABA services actually operateUnderstands how ABA services actually operate

This is a high-trust, high-impact role that directly affects client experience and clinical operations.

This is a high-trust, high-impact role that directly affects client experience and clinical operations.This is a high-trust, high-impact role that directly affects client experience and clinical operations.This is a high-trust, high-impact role that directly affects client experience and clinical operations.This is a high-trust, high-impact role that directly affects client experience and clinical operations.I'm interested{{criteriaIndex}} {{field}} {{captialize(condition)}} ( ) {{cxPropHelpText}} {{cxPropField.consent_details.description}} {{record.Posting_Title}} {{record.Posting_Title}} {{record.Posting_Title}} {{candidate.Email}} {{topMessage}} Job Details {{topMessage}} previous next {{title}} {{score}}% Job Description {{unescape(sanitizeHTML(descriptionHTML))}} {{message}} Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}} For privacy and security purposes, please go through the following points and provide consent. Accept Decline {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{cxPropAssessment.name}} {{getI18n("zr.questionnaire.question.information.heading")}} {{getI18n("zr.cw.autofill.head")}} {{cxPropBodyMessage}} {{getI18n("zr.careers.autopopulate.success")}} {{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}} {{if(cxPropDetails.applyWithSeekButton,cxPropDetails.applyWithSeekButton.buttonLabel,getI18n("zr.quickapply.apply.toggle","Seek"))}} {{getI18n('zr.eeo.questionnaire.portal.maintitle')}} {{botName}} {{getI18n("zr.zia.sb.consent.msg1")}}{{criteriaIndex}}{{criteriaIndex}}{{field}} {{captialize(condition)}}{{field}}{{captialize(condition)}}( )(){{cxPropHelpText}}{{cxPropHelpText}}{{cxPropField.consent_details.description}}

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