Job Openings XTN-6FB1269 | SOCIAL MEDIA SPECIALIST About the job XTN-6FB1269 | SOCIAL MEDIA SPECIALIST The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client’s Community platform, to provide best-in-class customer experience/engagement on social media. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Handle all social media interactions including:Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team. Engaging customers on our social media properties (contests, content, etc.) to drive feedback Social media monitoring around brand sentiment and reputation Moderate the content and engage the members on our community forum. Pick up trending issues and report them expeditiously to the team leader. Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely. Help with ad-hoc projects and tasks (social media & customer care related) Edit, proofread, and distribute content in a multi-channel environment. As previously mentioned.No roles set Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemote