Job Openings RQ11336 - Business Analyst - Senior About the job RQ11336 - Business Analyst - Senior RQ11336 - Business Analyst - Senior 1 year contract (249 business days) + Possible extension Onsite (5 days a week)No Clearance Required Location: Toronto (222, Jarvis St) Must Have: Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience. Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements. Experience developing context diagrams, use cases and use case models. Experience developing process maps, stakeholder maps and assessments. Experience creating systems diagrams Experience writing business cases and conducting options analysis Responsibilities: Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization. General Skills: Leads and conducts business analysis in order to assess client's business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determinedApplies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approachesLeads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development MethodologiesDevelops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiativesDevelops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projectsMonitors progress, resolves problems and reports regularly to I&IT management and stakeholdersDevelops performance measures and traceability matrices for business analysis evaluation and conducts follow-upExperience developing strategies, preparing business cases and cost-benefit analysisExperience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagementExperience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scopeAwareness of emerging I&IT trends and technologiesExcellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skillsA team player with a track record for meeting deadlines Desirable Skills: Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.Knowledge and understanding of Information Management principles, concepts, policies and practicesAbility to translate business and data requirements into specifications sufficient for designing appropriate technology solutionsExperience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mappingExperience in structured, object oriented and agile methodologies for user requirementsExperience developing performance measures for business analysis evaluation and subsequent follow-upKnowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations. Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting. INCORPORATED RATE RANGE (7.25 billable hours per day) $84.19/hr - $101.03/hr Inc. T4 RATE RANGE (7.25 billable hours per day) $67.35/hr - $80.82/hr T4 Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailSenior$84/hr