Coordinator, Operations (Academy) jobs

General Information Job Title Learning & Development Professional - BCN Academy Job ID 106754 Work Areas Design Employment Type Permanent Full-Time Location(s) New Delhi Description & Requirements About Us:Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. Who Will You Work With : BCN Academy is a dedicated Center of Excellence of Learning and Development at BCN to design and deliver best in class skill development initiatives across BCN, fostering close collaboration with internal stakeholders and external partners.We are looking for a seasoned Learning & Development (L&D) professional with deep expertise in designing impactful learning interventions, facilitating high-impact training programs, and partnering strategically with business leaders. This role is ideal for someone with a strong foundation in instructional design and a demonstrated ability to manage stakeholder relationships across levels in a consulting or high-performance environment.The ideal candidate brings progressive L&D experience, with a blend of training delivery, content creation, and learning design expertise. You will own end-to-end design and execution of learning programs, serve as a trusted advisor to senior stakeholders, and play a key role in evolving BCN Academy’s capability-building agenda.About You 7–9 years of experience in Learning & Development, with demonstrated expertise in training delivery, content creation, and instructional design.Strong knowledge of instructional design methodologies (ADDIE, Action Mapping) and adult learning theories, with hands-on experience designing blended, in-person, and digital learning solutions.Strong background in psychology, behavioral sciences, or organizational behavior will be preferred.Proven ability to manage senior stakeholders, design targeted learning interventions, and translate complex business needs into practical, impactful solutions with credibility and influence.Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate) and familiarity with LMS platforms for deploying and tracking learning programs.Strong communication, facilitation, and interpersonal skills, with the ability to engage diverse professional audiences and build lasting learning partnerships.Experience working in a fast-paced, professional services or consulting environment is strongly preferred.Certifications in L&D, facilitation, or coaching (e.g., CPTD, ICF, MBTI, Hogan, or equivalent) are a plus. What you’ll do Design and facilitate engaging soft skills and consulting capability workshops for consultants across levels, covering communication, collaboration, resilience, leadership, and emotional intelligence.Lead end-to-end instructional design of learning interventions from needs analysis and content architecture through storyboarding, development, and delivery - applying models such as ADDIE and Action Mapping.Create high-quality learning content across multiple formats, facilitator guides, participant workbooks, e-learning modules, videos, job aids, and assessments, ensuring content is engaging, learner-centric, and aligned to business goals.Manage stakeholder relationships at multiple levels of seniority - consulting with business leaders to identify capability gaps, translate needs into actionable learning solutions, and influence priorities with credibility and professional maturity.Design and evolve the learning curriculum for BCN Academy, architecting multi-tiered learning journeys from onboarding to leadership development, ensuring alignment with business strategy and talent priorities.Continuously evaluate program effectiveness using feedback, data, and impact metrics and recommend enhancements to improve learner outcomes and business ROI.Apply instructional design models and adult learning theories - including Bloom’s Taxonomy, Kirkpatrick’s Model, and 70-20-10 - to ensure learning effectiveness, knowledge retention, and measurable behaviour change.Independently manage training operations, including session planning, facilitation logistics, vendor coordination, budget tracking, and reporting to leadership on learning outcomes and participation. What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.. Go back Apply Share this job: LinkedIn X Emailfull timeSenior

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